Our Policies

TO PROVIDE YOU WITH EXCELLENT, TIMELY, AND QUALITY SERVICE, WE ARE MAKING OUR SALES POLICIES KNOWN TO YOU. THESE POLICIES ARE SUBJECT TO CHANGE.


PURCHASE POLICIES

I. Sales are exclusively for wholesale customers, with the initial purchase being equal to or greater than $5,000.00 USD. Subsequently, at least one purchase every six months is required to maintain account validity.

II. A 50% advance of the total amount is necessary to schedule your order.

III. The remaining amount must be paid in full before the order can be shipped.

IV. Shipping and insurance costs of the merchandise are the responsibility of the buyer.

V. All pieces are handcrafted, so delivery time may vary from 1 to 3 weeks at most.

VI. Our products are made with natural materials, so variations in the colors and shapes of stones, as well as in the tone of leathers, may exist.

 
 

SALES POLICIES

I. According to the information you provided in the sales form, you will receive a suggested retail price list via email.

II. Special Orders: Subject to approval. Restrictions apply.

III. Warranty: All pieces have a 2-month warranty. Any piece will be repaired free of charge for manufacturing defects, not for misuse, nor for plating issues.

Repairs for pieces outside the warranty period will be evaluated and may incur an additional cost. Repairs will not be considered for exchanges and/or returns.

 

BRAND USAGE POLICIES ON SOCIAL MEDIA 

I. You may not create any account or user that includes the brand's name, imagotype, logo, or isotype. If you wish to create an account or user to market our merchandise, it must be done with an image or brand of your own creation.

II. You are free to share our content on your profile as long as there is no alteration in the color, tone, or quality of the image. The use of filters is not allowed.

III. You may crop and resize images of our authorship but not distort their proportions.

IV. If you use any format of our authorship, you may not apply text or graphics over the image. Any graphic you need to add must be created, designed, and attached to the post independently.

V. When publishing content of our authorship, you must add the following tag in the description: Image by @Corsojewelry

 

BRAND USAGE POLICIES IN PRINT BRANDING

I. You may use content of our authorship as long as there is no alteration in the color, tone, quality, or proportion of the image.

II. If you use our content, you may not apply text or graphics over the image. Any graphic you need to add must be created, designed, and attached to the publication independently.

III. When using content of our authorship, you must add the following tag within the image: Image by @Corsojewelry



RETURN POLICIES

I. A maximum amount of 10% of the total of your last purchase will be accepted within 2 months from the delivery date.

II. There will be an administrative and labor cost of 10% of the returned amount.

III. A prior list of the products must be sent for approval.

IV. Pieces will be accepted as long as they have not been used and are returned in their original packaging and labels.

V. Shipping and return costs are the responsibility of the customer.

SPECIAL ORDER POLICIES

I. All special orders are subject to approval and quotation.

II. Warranty: Only manufacturing defects can be repaired.

III. A minimum of 10% will be charged for design modifications.

IV. No exchanges or returns.

 

*In case of violating the following policies, CORSO® will have the right to restrict the use of images, accounts, profiles, or terminate the commercial relationship with the distributor.

 

Frequently Asked Questions

What is the minimum amount for the first purchase and how is the account kept active?

Sales are exclusively for wholesale customers, with a minimum first purchase of $5000 USD. Subsequently, a minimum semi-annual purchase is required to maintain account validity.

What is the payment and advance process for scheduling an order?

A 50% deposit of the total amount is required to schedule your order. The remaining balance must be paid in full before your order is shipped.

Who bears the shipping and insurance costs of the merchandise?

Shipping and insurance costs for the merchandise will be borne by the buyer.

How long does it take for an order to arrive and what factors can affect the delivery time?

Delivery time can vary from 1 to 3 weeks maximum. The pieces are handcrafted, so there may be variations in delivery times.

What is the warranty on products and what does it cover?

All products have a 2-month warranty. Any part will be repaired free of charge for manufacturing defects, not for misuse.

What happens if I need a repair outside of the warranty period?

Repair for parts outside the warranty period will be evaluated with the possibility of a cost. Repairs will not be taken into account for exchanges and/or returns.

What is the exchange and return policy?

A maximum amount of 10% of the amount of your last purchase will be accepted within a period of 2 months from the delivery date. There will be an administrative and labor cost of 10% of the amount returned. A prior list of products must be sent for approval. The pieces will be accepted as long as they have not been used and are returned in their original packaging and tags. Shipping and return costs will be the responsibility of the customer.

What to do if you want to use brand content on your social media or printed materials

You will not be able to create any type of account or user that includes the brand's name, imagotipo, logo, or isotype. If you wish to create any account or user to market our merchandise, it must be done with an image or brand of your own authorship. You are free to share our content on your profile as long as there is no alteration in the color, tone, or quality of the image. The use of filters is not allowed.

You may crop and resize images of our authorship but not distort their proportion. If you use any format of our authorship, you may not apply text or graphics over the image. The graphic that you need to add must be created, designed, and attached to the publication independently. In the case of publishing content of our authorship, you must add the following tag in the description: "Image by @Corsojewelry".

What should I consider if I want to place a special order, and what is the warranty policy for these orders?

All special orders are subject to approval and quotation. Repairs can only be made for manufacturing defects. A minimum of 10% will be charged for design modifications. There are no changes or returns.

Get in touch to solve all your questions.