Our Policies
Our Policies
Right of Admission
We reserve the right of admission and continued participation in the wholesale program, based on brand image criteria, brand alignment, and performance.
Purchase Policies
Wholesale clients will be selected by our Retail Partners team to ensure a strong network aligned with the brand’s values.
To be considered, it is a mandatory requirement to have a permanent physical retail location that meets the following minimum conditions:
- Active commercial location visible to the public.
- Adequate space for product display.
- Regular operating hours.
- Compliance with local business regulations.
We reserve the right of admission and continuity in the wholesale program based on brand image, brand alignment, and performance.
- Sales are exclusively for wholesale clients. The first purchase must be a minimum of $5,000 USD. To maintain active client status, clients must complete purchases totaling at least $5,000 USD every three months.
- A 50% deposit of the total order value is required to schedule production.
- Orders will be shipped once the total amount has been settled.
- Shipping and insurance costs are the responsibility of the buyer.
- All products are handcrafted; delivery times may vary from 1 to 3 weeks.
- Our products use natural materials, so variations in stone color and shape, as well as leather tones, may occur.
Sales Policies
- After their first purchase, new clients are entitled to a one-time product exchange after 30 days, allowing them to adjust their selection based on the sales performance of the items.
- Special orders are subject to approval and may have restrictions.
- Warranty: All pieces include a 2 month warranty against manufacturing defects (this does not cover misuse or plating).
- Repairs outside the warranty period will be assessed and may incur an additional cost.
- Repairs do not apply as exchanges or returns.
Return Policies
- Returns and refunds are not accepted.
- A one-time exchange of up to 10% of the value of the most recent purchase is allowed within 2 months of delivery.
- A 10% fee will be charged for administrative and labor costs on the returned amount.
- A list of products must be sent in advance for approval.
- Items must be unused, in their original packaging, and with tags attached.
- Shipping and return costs are the client’s responsibility.
Special Order Policies
- All special orders are subject to approval and quotation.
- Warranty applies only for manufacturing defects.
- A minimum 10% fee will be charged for design modifications.
- No changes or returns are accepted for special orders.
IMPORTANT:
In the event of a breach of any of these policies, Corso® reserves the right to restrict the use of brand images, accounts, or profiles, or to terminate the commercial relationship with the distributor.