Our Policies

Logo Corso

Our Policies

Right of Admission

We reserve the right of admission and continued participation in the wholesale program, based on brand image criteria, brand alignment, and performance.

Purchase Policies

Wholesale clients will be selected by our Retail Partners team to ensure a strong network aligned with the brand’s values.

To be considered, it is a mandatory requirement to have a permanent physical retail location that meets the following minimum conditions:

  • Active commercial location visible to the public.
  • Adequate space for product display.
  • Regular operating hours.
  • Compliance with local business regulations.

We reserve the right of admission and continuity in the wholesale program based on brand image, brand alignment, and performance.

  • Sales are exclusively for wholesale clients. The first purchase must be a minimum of $5,000 USD. To maintain active client status, clients must complete purchases totaling at least $5,000 USD every three months.
  • A 50% deposit of the total order value is required to schedule production.
  • Orders will be shipped once the total amount has been settled.
  • Shipping and insurance costs are the responsibility of the buyer.
  • All products are handcrafted; delivery times may vary from 1 to 3 weeks.
  • Our products use natural materials, so variations in stone color and shape, as well as leather tones, may occur.
Isotipo Corso

Sales Policies

  • After their first purchase, new clients are entitled to a one-time product exchange after 30 days, allowing them to adjust their selection based on the sales performance of the items.
  • Special orders are subject to approval and may have restrictions.
  • Warranty: All pieces include a 2 month warranty against manufacturing defects (this does not cover misuse or plating).
  • Repairs outside the warranty period will be assessed and may incur an additional cost.
  • Repairs do not apply as exchanges or returns.

Return Policies

  • Returns and refunds are not accepted.
  • A one-time exchange of up to 10% of the value of the most recent purchase is allowed within 2 months of delivery.
  • A 10% fee will be charged for administrative and labor costs on the returned amount.
  • A list of products must be sent in advance for approval.
  • Items must be unused, in their original packaging, and with tags attached.
  • Shipping and return costs are the client’s responsibility.

Special Order Policies

  • All special orders are subject to approval and quotation.
  • Warranty applies only for manufacturing defects.
  • A minimum 10% fee will be charged for design modifications.
  • No changes or returns are accepted for special orders.

IMPORTANT:

In the event of a breach of any of these policies, Corso® reserves the right to restrict the use of brand images, accounts, or profiles, or to terminate the commercial relationship with the distributor.

Frequently Asked Questions

What is the minimum amount for the first purchase and how is the account kept active?

Sales are exclusively for wholesale customers, with a minimum first purchase of $5000 USD. Subsequently, a minimum semi-annual purchase is required to maintain account validity.

What is the payment and advance process for scheduling an order?

A 50% deposit of the total amount is required to schedule your order. The remaining balance must be paid in full before your order is shipped.

Who bears the shipping and insurance costs of the merchandise?

Shipping and insurance costs for the merchandise will be borne by the buyer.

How long does it take for an order to arrive and what factors can affect the delivery time?

Delivery time can vary from 1 to 3 weeks maximum. The pieces are handcrafted, so there may be variations in delivery times.

What is the warranty on products and what does it cover?

All products have a 2-month warranty. Any part will be repaired free of charge for manufacturing defects, not for misuse.

What happens if I need a repair outside of the warranty period?

Repair for parts outside the warranty period will be evaluated with the possibility of a cost. Repairs will not be taken into account for exchanges and/or returns.

What is the exchange and return policy?

A maximum amount of 10% of the amount of your last purchase will be accepted within a period of 2 months from the delivery date. There will be an administrative and labor cost of 10% of the amount returned. A prior list of products must be sent for approval. The pieces will be accepted as long as they have not been used and are returned in their original packaging and tags. Shipping and return costs will be the responsibility of the customer.

What to do if you want to use brand content on your social media or printed materials

You will not be able to create any type of account or user that includes the brand's name, imagotipo, logo, or isotype. If you wish to create any account or user to market our merchandise, it must be done with an image or brand of your own authorship. You are free to share our content on your profile as long as there is no alteration in the color, tone, or quality of the image. The use of filters is not allowed.

You may crop and resize images of our authorship but not distort their proportion. If you use any format of our authorship, you may not apply text or graphics over the image. The graphic that you need to add must be created, designed, and attached to the publication independently. In the case of publishing content of our authorship, you must add the following tag in the description: "Image by @Corsojewelry".

What should I consider if I want to place a special order, and what is the warranty policy for these orders?

All special orders are subject to approval and quotation. Repairs can only be made for manufacturing defects. A minimum of 10% will be charged for design modifications. There are no changes or returns.

Get in touch to solve all your questions.